Account & service order terms

Your account

You must be at least 18 and authorised to request services for your business. Provide accurate details, verify your email and keep your password private. You are responsible for requests submitted through your account. Contact Neo promptly if you suspect unauthorised access.

Requests, packages and quotations

Submitting a package or service request does not start work or create a paid contract. Catalogue amounts are starting prices; quantity, service scope, capacity, taxes and third-party costs are confirmed in a written quote. You accept that quote in your account before work begins. Service and package codes identify what was requested.

20% new-customer offer

Eligible service fees receive 20% off on the first project or first billed month only, as confirmed in your quote. Ad spend, domains, hosting, licences and third-party charges are separate unless explicitly included. Subsequent months use the agreed normal rate. Offers do not guarantee sales, rankings or marketplace approvals.

Payments and monthly plans

You may request services without payment and discuss payment timing with Neo. Razorpay handles enabled online payments. A payment is recorded as paid only after live capture is verified. Test payments are demonstrations. Monthly plans are separate agreed billing periods; this checkout does not enable automatic renewal or recurring debits.

Delivery and client responsibilities

Deliverables, milestones, revision limits, access arrangements and expected dates are in the accepted quote. Supply lawful content, necessary permissions and timely approvals. Never enter passwords, card details or identity-document numbers in requirements fields. Delays in inputs or approvals may change the agreed schedule.

Cancellation and refunds

An unquoted unpaid request can be cancelled in your account. For accepted or paid orders, contact Neo before cancellation. Any refund takes account of the accepted scope, work already completed, recoverable third-party costs and applicable rights, and is confirmed in writing. Payment errors or duplicate debits should be reported with the order reference, without sharing card credentials. Refunds are processed through the original payment channel where supported; timelines depend on the provider and bank.

Communications and data choices

Account verification, security, quote, order and payment notices are operational communications. Promotional email consent is optional and can be withdrawn in Privacy & preferences. Cookie attribution has a separate optional choice. Our privacy and cookie notices describe data use and requests for access, correction or deletion.

Use and support

Do not abuse the portal, access other accounts or upload unlawful requirements. Neo may suspend abusive or compromised access while resolving the issue. These terms do not remove applicable consumer rights. Project-specific commercial terms must be agreed in the written quote. Questions, disputes and account support: contact the company at +91 9119835814 or use the Contact page.